User Experience
How can we ensure a frustration free user experience when designing email marketing messages?
User Experience Notes
User experience is how a person feels when interacting with a system, such as an email message. User experience focuses on having a deep understanding of users, what they need, what they value, their abilities, and their limitations.
In order for there to be a meaningful and valuable user experience, information must be useful, usable, desirable, findable, accessible and credible.